FAQs

FAQS

Here you can find some commonly asked questions, hints and tips to help you pick the perfect floor! If you need any further information, then please don't hesitate to contact us!

Who are Find Me A Floor?

We are a flooring retailer based in Chester providing a huge range of flooring for every requirement and budget. With over 30 years’ experience, you can be sure we can provide the ideal solution for you.

The clue is in the name! 

Which brands do you sell?

We have worked alongside the largest and most respected manufacturers in the flooring sector since we were founded to offer a huge and comprehensive range of products for every requirement and budget. The brands we stock are Karndean, Polyflor, Quick-Step, Aqua-Step, Tuscan, Krono, Kronoswiss, Kaindl, Elesgo, Altro, Desso, Burmatex, Gradus, Heuga and Paragon.

We also stock a huge range of flooring accessories from a wide range of suppliers, so you can be sure that we can help!

How do i measure my floor?

For standard rooms which are rectangular in shape, simply find the two widest areas. Once you have the two measurements, simply multiply together to find the total area. For example, if A was 5 metres, and B was 6 metres, the total area would be 30 square metres.

Certain rooms can be shaped differently, so to find the total area, it is best to calculate it as follows.

For L Shaped rooms, for the most accurate measurement, simply split the room into 2 rectangles, and follow the same calculation as above.

Calculate the total area by measuring areas 1 & 2 individually, then adding together the two measurements together. For Example, Area 1 measures 5 metres by 6 metres, giving a total of 30 square metres. Area 2 measures 4 metres by 3 metres, giving a total area of 12 square metres. When adding Area 1 and Area 2 together, you will have 30 metres plus 12 metres, which gives a total room area of 42 square metres.

You can follow the above principle for rooms of varying shapes to get the most accurate reading.

Also, we advise you add an additional 5% onto the total measurement, to take into consideration any areas where you may need to trim the flooring to fit e.g. around a fireplace that comes out from the wall.

This extra 5% ensures you will not order less than you need! When you input the total you require into the room calculator on our site, we will add the 5% automatically for you.

How can I purchase from you with confidence?

Every product for sale on our site is brand new, unopened, and direct from the manufacturer. We have always worked direct with manufacturers to ensure our ranges are of the highest quality, and to keep our prices as low as possible for you, the customer. We do not stock any seconds, or returns, every product is brand new, and unopened.

We have a huge network of distribution centres around the country, enabling us to supply our products all across the UK! 

With a huge stock inventory, quick delivery and truly competitive prices, you can be sure you get what you pay for with Find Me A Floor!

 

I’m not sure which floor to choose, can I order a sample?

Certainly!

We understand choosing a new floor is a big decision, and we want you to get this right and be 100% satisfied. You can order samples free of charge on our site, by simply clicking the REQUEST A SAMPLE button on our product pages and completing the information required. We will then arrange to send these samples direct to your address over the following days.

Which floor is suitable for a particular room?

Many floors can be used across different applications and rooms, where as some floors are specifically for certain uses. If you are unsure or need some extra advice, call our sales team on 01244 533332. With over 30 years of flooring experience, they will give you the honest and candid information you need!

What is the process for placing an order?

It couldn’t be simpler!

You can place an order online through our website, or over the phone with our sales team on 01244 533332. Once your order is complete and payment has been received, you will receive an automated order confirmation email detailing your complete order. Following this, you will then receive an email confirming your delivery. If you need to change this, then please contact our sales team who will be able to amend this to a more convenient time. 

 

I have seen a product elsewhere for cheaper, can you help?

We will certainly try!

We pride ourselves on being incredibly competitive on each and every product that we sell. If you find a product online cheaper elsewhere, then give our sales team a call and we will see if we can match or even beat the price!

There is a problem with my delivery, what can I do?

Sometimes errors can and do occur, and we will do everything we can to rectify these as soon as possible. The first port of call is to get in touch with us, either by phone on 01244 533332 or via email to sales@findmeafloor.co.uk.

You can find a detailed overview in our Delivery and Return section.

I’ve got my floor, have you got a Fitting Guide?

If you plan on installing the floor yourself, then you will find everything you need in our advice centre. This includes documents for each manufacturer, including guides on preparing, installing and maintaining a floor.

Do I need to use any particular products to maintain my floor?

The simple answer is yes, you can use a range of products to keep your floor in perfect condition. Our accessory store on the site details everything you may need, from floor polishes to furniture leg protectors, so you can be sure your new floor will remain in perfect condition.

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